According to a LendingTree Survey, at least 58% of renters have disliked a landlord. Approximately 25% admit they don't like the one they currently have.
Landlords don't need to be friends with their tenants. They need to treat the property like a business. Focus on creating a relationship with them that makes them want to stay on the property.
Read on to learn the best ways to build strong tenant relations to enhance communication and satisfaction in Nashville, TN.
Perform Careful Screening
Tenant screening provides a headstart on the goal of improving tenant relations.
It prevents dangerous or delinquent applicants from getting onto the property in the first place. In most cases, if they can pass a rigorous round of screening, they'll be easier for everyone to get along with.
Provide Regular, Personalized Updates
Trust is the key to successful tenant relations, and regular property updates establish it. Let tenants know if rent's going up and why. Respect their right to privacy by providing advanced notice of inspections.
Personalize your communication to improve their experience even further. Include their name in all communications. Send messages on birthdays or other special occasions.
Use Multiple Channels for Tenant Communication
Use multiple channels for tenant communication, including:
- Phone calls
- Emails
- Tenant portals
- Social media
These platforms allow for more options and make it easier to send updates. You can even use them to automate messages.
Gather and Act On Feedback
Don't expect yourself to be a mind-reader. If you want to improve tenant satisfaction, ask them about what they want.
Find out each tenant's needs by asking for feedback. Conduct surveys or post a suggestion box. Keeping it anonymous will encourage more engagement.
Get feedback from everyone on your property at once through larger-scale gatherings. Host community meetings and encourage open discussion.
Acting on feedback is also one of the best ways to encourage lease renewals. It shows tenants that you're listening and that you care.
Encourage Community Engagement
Nurturing landlord-tenant relationships is only one piece of the puzzle. The other is connecting all the members of your property's units.
Host neighborhood events and build community spaces. It helps turn a rental unit into a home they won't want to leave.
Take Care With Conflict Resolution
Communication can break down during a conflict, whether tenants fight amongst themselves or have an issue with their landlord.
Try to resolve the issue causing the conflict as soon as possible. Avoid assigning blame and remain neutral. If you can't, find another neutral third party to step in. Encourage everyone to have an open dialogue and work together.
Hire Property Managers to Nurture Tenant Relations
Maintaining tenant relations is one of the most important things you can do to keep your property full and profitable. It requires comprehensive screening, delivering personalized updates, gathering feedback, encouraging community engagement, and careful conflict resolution.
PMI Middle TN has over 60 years of experience providing property management in the Greater Nashville area. We treat clients with the utmost respect and treat your investment as if it were our own. Contact us to get the most out of your property without the daily headaches.
